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Privacy Policy: Makes Sense Software LLC

Last Updated: March 2026

1. Information We Collect and “Notice at Collection”

At Makes Sense Software LLC (“we,” “us,” or “our”), privacy is a core architectural principle. We collect the following categories of personal information:

  • Identifiers: Name and email address provided during account creation or support.
  • Commercial Information: Records of licenses purchased and the specific versions of software you are entitled to. Merchant of Record: We use Lemon Squeezy to handle payments. We do not collect or store your raw credit card numbers or full billing addresses; these are managed entirely by Lemon Squeezy.

2. Our “On-Premise” & Privacy Commitment

Our software does not “phone home” or track your usage. Because our plugins run on your infrastructure (e.g., your Redmine server), your project files and databases never touch our network.

  • No IP Tracking: We do not use IP addresses to restrict your software usage or verify your identity.
  • No AI Training: We do not use your personal information or support queries to train any artificial intelligence models.

3. License Verification and Data Residency

To comply with global standards like GDPR, we use Cloudflare D1 with jurisdictional restrictions.

  • Data Location: All user account and entitlement data is stored exclusively on servers within the European Union.
  • Entitlements: We retain purchase dates and version entitlements indefinitely. This ensures that even after your one-year update period ends, you maintain the right to download and use the final version you were entitled to.

4. California Resident Rights (CCPA/CPRA 2026)

As a California-based LLC, we respect your rights to:

  • Know & Access: Request a history of data we hold about you.
  • Delete & Correct: Request the deletion or correction of your account data.
  • No Sale: We do not sell or share your personal information.

5. Product Customization (Watermarking)

To discourage unauthorized redistribution while maintaining a friction-less experience, we may embed your name or company name directly into the views of the software files you download. This data is used solely for visual “watermarking” and is stored in our secure cache.

6. Contact

For any privacy-related requests, please contact: privacy@makessensesoftware